Privacy Policy

This website, vanncreations.com, is operated by Vann Creations, a digital agency providing branding, web development, digital marketing and SEO services. In this policy, "we", "us" and "our" refer to Vann Creations.

You can contact us about privacy at any time at info@vanncreations.com.

Information you give us

• Contact form: your name, email address, phone number and website (both optional), the type of project, your budget range and your message. We also record which page you sent it from.
• Meeting bookings: details you enter when you book a call through our scheduling tool, such as your name, email and any notes.
• Email, phone and WhatsApp: any information you share when you contact us directly.
• Blog comments: your name, email address, comment and optional star rating.
• Client projects: business details, content, materials and account access you provide so we can deliver your project.

Information collected automatically

When you visit our website, we and our service providers may automatically collect technical information such as your IP address, browser type, device information, pages visited and the date and time of your visit. Some of this is collected using cookies (see below).

When you send our contact form, your IP address is stored briefly (for about 15 minutes) to prevent spam and abuse.

We use your information to:

• respond to your enquiries and schedule calls;
• prepare proposals and deliver the services you request;
• send you project updates, invoices and service-related messages;
• improve our website, services and content;
• protect our website against spam, fraud and security threats;
• comply with our legal and accounting obligations.

We will only send you marketing emails if you have agreed to receive them, and you can unsubscribe at any time.

If you are in the UK or European Economic Area, we process your personal information on the following legal bases:

• Contract: to provide services you have requested or agreed to;
• Legitimate interests: to respond to enquiries, run and improve our business and keep our website secure;
• Consent: for optional cookies and marketing emails, which you can withdraw at any time;
• Legal obligation: where we need to keep records or comply with the law.

Cookies are small files stored on your device. Our website uses:

• Essential cookies that make the website work, such as security and login cookies for site administrators.
• Comment cookies that remember your name and email if you choose to save them when leaving a comment (these last one year).
• Analytics cookies, if enabled, that help us understand how visitors use the website so we can improve it.

You can control and delete cookies through your browser settings. Blocking some cookies may affect how the website works.

Our website uses trusted third-party services to function, which may receive limited information such as your IP address. These include:

• Scheduling: Calendly, when you book a meeting;
• Messaging: WhatsApp, if you contact us through it;
• Fonts: Google Fonts, used to display text on the website;
• Spam protection and avatars: services that check comments for spam, and Gravatar, which may show a profile picture next to comments.

Pages may also include embedded content (for example videos or maps). Embedded content behaves exactly as if you visited the other website, which may collect data and use cookies under its own privacy policy.

We do not sell your personal information. We only share it when needed:

• with service providers who help us run our business, such as website hosting, email, scheduling, payment and project tools, who may only use it to provide their services to us;
• with third-party platforms you ask us to work with on your behalf (for example your hosting, Shopify or ad accounts);
• when required by law, or to protect our rights, users or the public;
• as part of a business transfer, such as a merger or sale, where your information would remain protected.

We keep personal information only for as long as we need it for the purposes described in this policy. Enquiries are kept for as long as needed to respond and follow up. Client records are kept for as long as required for our legal and accounting obligations.

Blog comments and their details are kept so future comments from the same person can be recognized, unless you ask us to remove them.

We use reasonable technical and organizational measures to protect your personal information, including secure connections (HTTPS), access controls and trusted service providers. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on where you live, you may have the right to:

• access the personal information we hold about you;
• ask us to correct or update it;
• ask us to delete it;
• object to or restrict how we use it;
• receive a copy of it in a portable format;
• withdraw your consent at any time, where we rely on consent.

To make a request, email us at info@vanncreations.com. We may need to verify your identity before responding. You also have the right to complain to your local data protection authority.

Some of our service providers may store or process information in other countries. Where this happens, we take reasonable steps to make sure your information remains protected in line with this policy and applicable law.

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

We may update this policy from time to time. The latest version will always be available on this page, along with the date it was last updated.

If you have any questions about this policy or how we handle your information, please contact us at info@vanncreations.com or call +1 307 285 2678.